Employment
Eligibility Worker
Summary
| Title: | Eligibility Worker |
|---|---|
| ID: | 3637 |
| Department: | Human Services |
| Job Type: | Full-time |
| Campaign Start Date: | 10/02/2025 |
| Salary Range: | $27.17 - $35.45 per hour; DOE |
| Closing Date: | Open Until Filled; First Review 10/17/25 |
Description
Position Summary
The Eligibility Work, under general supervision, determines eligibility for income maintenance programs and services. Communicates and guides clients so that they understand program time limits and requirements as outlined in County, State, and Federal guidelines.
Qualifications
Education: High School Diploma or equivalent and one year experience working as an Eligibility Worker; OR two years of experience in a Human Services Agency; OR two years of study at an accredited university with an emphasis in behavorial health sciences, business, or closely related subjects totaling 23 quarter credits.
Requirements:
• Experience with state systems such as: MAXIS, MMIS, or METS is preferred.
• Experience with Microsoft Office, Outlook, Excel, and Word software.
• Knowledge of Public Assistance programs, policies, and procedures.
• Ability to be respectful and maintain all confidentiality requirements.
• Ability to handle change and work in a fast-moving environment.
• Ability to establish effective working relationships with the supervisor, other agency staff, clients, and business partners.
• Has effective oral and written communication skills and the ability to work both independently and as a team.
• Ability to meet all program measurements and timelines set forth by DHS or Federal regulations.
• Ability to respond to Supervisor and with clients professionally, effectively, and in a timely manner.
• Ability to follow safe work practices and procedures; report unsafe work practices, conditions, or incidences to supervisor; and cooperate with others on matters relating to occupational safety and health.
• Ability to work independently and to make decisions in keeping with policy and procedures.
Essential Duties and Responsibilities
• Determine and redetermine eligibility for all Federal, State, and County income maintenance programs including; Cash, SNAP, Health Care, Kinship, Long Term Care, IV-E Foster Care, Adoption Assistance, Cost Effective Insurance, and Emergency Programs, Use program knowledge to override the system when eligibility is not determined correctly, when there are program work arounds, or any other reason that requires this position to make an eligibility decision.
• Provide case management by interviewing clients both in person and over the phone, generate service agreements, complete vouchers, provide referrals to other agencies as needed, determine overpayments and under payments, and complete mandated state and local forms while adhering to program deadlines.
• Mentor and train new employees on income maintenance programs, policies, and procedures as directed by supervisor.
• Provide testimony and/or prepare case documents for appeal hearings, FPI hearings, and attend CHIPS (Child in Need of Protection or Services) hearings to meet with the parents or guardians.
• Gather Case information for Federal and State audits as well as quality control.
• Communicate program time limits, expectations, and other program requirements to clients following all County, State, and Federal guidelines.
• Attend all State, County, and Federal meetings and trainings as determined by supervisor or DHS, as well as in person meetings at Nursing homes, employment services, Mahube, an other county agencies. Attend all required trainings as laid out by the county, state, and DHS, including but not limited to HIPPA, data privacy, and security, etc.
• Complete Asset Assessments, Cost Effective Determinations, and any other State or Federal requirements.
• Uphold a high standard of commitment to quality customer service by communicating professionally, leading by example, complying with county policies, promoting respectful work relationships, and promoting and maintaining a spirit of cooperation.
• Serves as a customer service role model for the County and the department. Adheres to customer service principles during interactions.
• Attends trainings and meetings.
• Performs other duties as assigned or apparent.
Hours
40 hours per week; Monday-Friday; Weekends/Holidays off
Compensation and Benefits
The compensation range for this position is $27.17 - $35.45 per hour, with starting pay depending on experience. This position is eligible for a wide range of competitive benefits, including state pension plan, vacation time, sick time, personal and holiday leave time. In addition, the position is eligible for the County's health plan, Dental, Vision, and Life Insurance; Health Savings and Flex Spending accounts; Long-Term and Short-Term disability; Supplemental Accident, Hospital, and Critical Illness plans; and Public Service Loan Forgiveness (PSLF) program. The County contributes monthly to health benefits to aide in the rising cost with the contribution rate evaluated annually. Additionally, employees have the option to take part of this contribution as cas in lieu of benefits. The ability to telecommute is a possibility after the initial probationary period.
Application and Selection Process
This position is open until filled with first review of applications October 17, 2025. To apply online at the Becker County website CLICK HERE. For more information, please contact the Becker County Human Resources Departmetn at 218-846-7309.
The Eligibility Work, under general supervision, determines eligibility for income maintenance programs and services. Communicates and guides clients so that they understand program time limits and requirements as outlined in County, State, and Federal guidelines.
Qualifications
Education: High School Diploma or equivalent and one year experience working as an Eligibility Worker; OR two years of experience in a Human Services Agency; OR two years of study at an accredited university with an emphasis in behavorial health sciences, business, or closely related subjects totaling 23 quarter credits.
Requirements:
• Experience with state systems such as: MAXIS, MMIS, or METS is preferred.
• Experience with Microsoft Office, Outlook, Excel, and Word software.
• Knowledge of Public Assistance programs, policies, and procedures.
• Ability to be respectful and maintain all confidentiality requirements.
• Ability to handle change and work in a fast-moving environment.
• Ability to establish effective working relationships with the supervisor, other agency staff, clients, and business partners.
• Has effective oral and written communication skills and the ability to work both independently and as a team.
• Ability to meet all program measurements and timelines set forth by DHS or Federal regulations.
• Ability to respond to Supervisor and with clients professionally, effectively, and in a timely manner.
• Ability to follow safe work practices and procedures; report unsafe work practices, conditions, or incidences to supervisor; and cooperate with others on matters relating to occupational safety and health.
• Ability to work independently and to make decisions in keeping with policy and procedures.
Essential Duties and Responsibilities
• Determine and redetermine eligibility for all Federal, State, and County income maintenance programs including; Cash, SNAP, Health Care, Kinship, Long Term Care, IV-E Foster Care, Adoption Assistance, Cost Effective Insurance, and Emergency Programs, Use program knowledge to override the system when eligibility is not determined correctly, when there are program work arounds, or any other reason that requires this position to make an eligibility decision.
• Provide case management by interviewing clients both in person and over the phone, generate service agreements, complete vouchers, provide referrals to other agencies as needed, determine overpayments and under payments, and complete mandated state and local forms while adhering to program deadlines.
• Mentor and train new employees on income maintenance programs, policies, and procedures as directed by supervisor.
• Provide testimony and/or prepare case documents for appeal hearings, FPI hearings, and attend CHIPS (Child in Need of Protection or Services) hearings to meet with the parents or guardians.
• Gather Case information for Federal and State audits as well as quality control.
• Communicate program time limits, expectations, and other program requirements to clients following all County, State, and Federal guidelines.
• Attend all State, County, and Federal meetings and trainings as determined by supervisor or DHS, as well as in person meetings at Nursing homes, employment services, Mahube, an other county agencies. Attend all required trainings as laid out by the county, state, and DHS, including but not limited to HIPPA, data privacy, and security, etc.
• Complete Asset Assessments, Cost Effective Determinations, and any other State or Federal requirements.
• Uphold a high standard of commitment to quality customer service by communicating professionally, leading by example, complying with county policies, promoting respectful work relationships, and promoting and maintaining a spirit of cooperation.
• Serves as a customer service role model for the County and the department. Adheres to customer service principles during interactions.
• Attends trainings and meetings.
• Performs other duties as assigned or apparent.
Hours
40 hours per week; Monday-Friday; Weekends/Holidays off
Compensation and Benefits
The compensation range for this position is $27.17 - $35.45 per hour, with starting pay depending on experience. This position is eligible for a wide range of competitive benefits, including state pension plan, vacation time, sick time, personal and holiday leave time. In addition, the position is eligible for the County's health plan, Dental, Vision, and Life Insurance; Health Savings and Flex Spending accounts; Long-Term and Short-Term disability; Supplemental Accident, Hospital, and Critical Illness plans; and Public Service Loan Forgiveness (PSLF) program. The County contributes monthly to health benefits to aide in the rising cost with the contribution rate evaluated annually. Additionally, employees have the option to take part of this contribution as cas in lieu of benefits. The ability to telecommute is a possibility after the initial probationary period.
Application and Selection Process
This position is open until filled with first review of applications October 17, 2025. To apply online at the Becker County website CLICK HERE. For more information, please contact the Becker County Human Resources Departmetn at 218-846-7309.
**All correspondence will be done vial email submitted on application.**
BECKER COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER
